ZENB Gluten-Free Baked Donuts – Original & Cacao Japanese Snack (8 Pack)

Thank you for shopping at Japanned, your go-to destination for authentic Japanese food products in India. Japanned is a brand owned by Ambrosia FMCG based out of New Delhi, India. We strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy.

1. Order Processing:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- We make every effort to fulfill and dispatch orders promptly.

2. Shipping Methods:
- All shipping timelines mentioned are tentative.
- Standard shipping typically takes 7-8 business days for delivery.
- The delivery may take longer if there is a delay in custom clearance.

3. Shipping Regions:
- Currently, we only ship within India.
- We are working on expanding our shipping capabilities to serve you better.

4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order through our website or the logistics partner's platform.

5. Shipping Charges:
We offer Free Shipping on all products. There are no shipping charges.

6. Delivery Issues:
- In the rare event of a delay or issue with your delivery, please contact our customer support team at care@gojapanned.com.
- We will work closely with our shipping partners to resolve any issues and keep you informed.

7. Packaging:
- We take utmost care in packaging to ensure your products arrive in perfect condition.
- All items are securely packed to prevent damage during transit.

8. Returns and Refunds:
- Please refer to our Returns and Refunds policy for information on returning products.

9. Contact Information:
- For any shipping-related inquiries, contact our customer support at care@gojapanned.com.

Note: The shipping policy is subject to change. Please check our website for the most up-to-date information.

Thank you for choosing Japanned. We appreciate your business!

At Japanned, we are committed to ensuring your satisfaction with our authentic Japanese food products. Please read our comprehensive Return and Refund Policy to understand your rights and responsibilities when making a purchase on our platform.

1. Returns:

- Eligibility:
- We accept returns within 2 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

- Initiating a Return:
- To initiate a return, please contact our customer support team at care@gojapanned.com.
- Provide your order number, a detailed reason for the return, and, if possible, include photographs of the product.

- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for returns to ensure the safe arrival of the products.

2. Refunds:

- Refund Eligibility:
- Refunds are processed for eligible returns.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.

- Refund Process:
- If the return is approved, we will initiate a refund to your original payment method.
- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

- Non-Refundable Items:
- Certain items are non-refundable, including perishable goods, gift cards, and downloadable software.

- Partial Cash on Delivery Orders:
- All Orders cancelled after dispatch or refused on delivery will forfeit the advance payment.

3. Damaged or Defective Items:

- Reporting Damages:
- If you receive a damaged or defective item, please report it to our customer support team within 48 hours of receiving the product.
- Provide detailed information and photographs to expedite the resolution process.

- Replacement or Refund:
- We will offer a replacement for damaged or defective items whenever possible.
- If a replacement is not available, a refund will be processed.

4. Cancellation Policy:

- Order Cancellation:
- Orders can be cancelled within 24 hours of placement.
- Cancellation requests beyond this timeframe may not be accommodated, as orders are often processed quickly for prompt delivery.

5. Contact Information:

- For all return and refund inquiries, please contact our customer support team at care@gojapanned.com.

Note: This Return and Refund Policy is subject to change. Please check our website for the most up-to-date information.

Thank you for choosing Japanned. We value your trust in our products and services.

1. What is Japanned?

- Japanned is an online store specializing in authentic Japanese food products. We bring a taste of Japan to your doorstep, offering a diverse range of high-quality and traditional Japanese culinary delights.

2. What products does Japanned offer?

- Our store features a wide selection of Japanese food products, including snacks, condiments, noodles, beverages, and more. Explore our curated collection to discover the flavors of Japan.

3. How can I place an order?

- To place an order, simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and complete the purchase.

4. Do you ship outside of India?

- Currently, we only ship within India. We are actively working on expanding our shipping capabilities to serve customers in other regions.

5. What payment methods do you accept?

- We accept various payment methods, including credit/debit cards, net banking, Partial Cash on Delivery and mobile wallets. All payments are processed securely through trusted payment gateways.

6. How can I track my order?

- Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through our website or the logistics partner's platform.

7. What is your return policy?

- Please refer to our Return and Refund Policy for detailed information on eligibility, procedures, and timelines for returns and refunds.

8. Can I cancel my order?

- Orders can be canceled within 24 hours of placement. Cancellation requests beyond this timeframe may not be accommodated, as orders are often processed quickly for prompt delivery.

9. Are the products on Japanned authentic?

- Yes, we take pride in offering authentic Japanese food products sourced directly from reputable suppliers. Our goal is to provide you with a genuine taste of Japan.

10. How is the packaging handled?

- We take utmost care in packaging to ensure your products arrive in perfect condition. All items are securely packed to prevent damage during transit.

11. How can I contact customer support?

- For any inquiries, concerns, or assistance, please reach out to our customer support team at care@gojapanned.com. We are here to help!

12. Do you offer wholesale or bulk ordering?

- Yes, we offer wholesale and bulk ordering options. For more information, please contact our customer support team, and we will be happy to assist you.

13. How often do you add new products?

- We regularly update our product catalog to bring you the latest and most exciting Japanese food products. Keep checking our website for new arrivals and promotions.

If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Japanned!