Return & Refund Policy
At Japanned, we are committed to ensuring your satisfaction with our authentic Japanese food products. Please read our comprehensive Return and Refund Policy to understand your rights and responsibilities when making a purchase on our platform.
1. Returns:
- Eligibility:
- We accept returns within 2 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiating a Return:
- To initiate a return, please contact our customer support team at support@gojapanned.com.
- Provide your order number, a detailed reason for the return, and, if possible, include photographs of the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for returns to ensure the safe arrival of the products.
2. Refunds:
- Refund Eligibility:
- Refunds are processed for eligible returns.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- Refund Process:
- If the return is approved, we will initiate a refund to your original payment method.
- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Items:
- Certain items are non-refundable, including perishable goods, gift cards, and downloadable software.
3. Damaged or Defective Items:
- Reporting Damages:
- If you receive a damaged or defective item, please report it to our customer support team within 48 hours of receiving the product.
- Provide detailed information and photographs to expedite the resolution process.
- Replacement or Refund:
- We will offer a replacement for damaged or defective items whenever possible.
- If a replacement is not available, a refund will be processed.
4. Cancellation Policy:
- Order Cancellation:
- Orders can be cancelled within 24 hours of placement.
- Cancellation requests beyond this timeframe may not be accommodated, as orders are often processed quickly for prompt delivery.
5. Contact Information:
- For all return and refund inquiries, please contact our customer support team at support@gojapanned.com.
Note: This Return and Refund Policy is subject to change. Please check our website for the most up-to-date information.
Thank you for choosing Japanned. We value your trust in our products and services.
1. Returns:
- Eligibility:
- We accept returns within 2 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiating a Return:
- To initiate a return, please contact our customer support team at support@gojapanned.com.
- Provide your order number, a detailed reason for the return, and, if possible, include photographs of the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for returns to ensure the safe arrival of the products.
2. Refunds:
- Refund Eligibility:
- Refunds are processed for eligible returns.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- Refund Process:
- If the return is approved, we will initiate a refund to your original payment method.
- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Items:
- Certain items are non-refundable, including perishable goods, gift cards, and downloadable software.
3. Damaged or Defective Items:
- Reporting Damages:
- If you receive a damaged or defective item, please report it to our customer support team within 48 hours of receiving the product.
- Provide detailed information and photographs to expedite the resolution process.
- Replacement or Refund:
- We will offer a replacement for damaged or defective items whenever possible.
- If a replacement is not available, a refund will be processed.
4. Cancellation Policy:
- Order Cancellation:
- Orders can be cancelled within 24 hours of placement.
- Cancellation requests beyond this timeframe may not be accommodated, as orders are often processed quickly for prompt delivery.
5. Contact Information:
- For all return and refund inquiries, please contact our customer support team at support@gojapanned.com.
Note: This Return and Refund Policy is subject to change. Please check our website for the most up-to-date information.
Thank you for choosing Japanned. We value your trust in our products and services.