At Japanned, we are committed to ensuring your satisfaction with our authentic Japanese food products. Please read our comprehensive Return and Refund Policy to understand your rights and responsibilities when making a purchase on our platform.
1. Returns:
- Eligibility:
- We accept returns within 2 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiating a Return:
- To initiate a return, please contact our customer support team at care@gojapanned.com.
- Provide your order number, a detailed reason for the return, and, if possible, include photographs of the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method for returns to ensure the safe arrival of the products.
2. Refunds:
- Refund Eligibility:
- Refunds are processed for eligible returns.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- Refund Process:
- If the return is approved, we will initiate a refund to your original payment method.
- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Items:
- Certain items are non-refundable, including perishable goods, gift cards, and downloadable software.
- Partial Cash on Delivery Orders:
- All Orders cancelled after dispatch or refused on delivery will forfeit the advance payment.
3. Damaged or Defective Items:
- Reporting Damages:
- If you receive a damaged or defective item, please report it to our customer support team within 48 hours of receiving the product.
- Provide detailed information and photographs to expedite the resolution process.
- Replacement or Refund:
- We will offer a replacement for damaged or defective items whenever possible.
- If a replacement is not available, a refund will be processed.
4. Cancellation Policy:
- Order Cancellation:
- Orders can be cancelled within 24 hours of placement.
- Cancellation requests beyond this timeframe may not be accommodated, as orders are often processed quickly for prompt delivery.
5. Contact Information:
- For all return and refund inquiries, please contact our customer support team at care@gojapanned.com.
Note: This Return and Refund Policy is subject to change. Please check our website for the most up-to-date information.
Thank you for choosing Japanned. We value your trust in our products and services.
